Free consultations
Free consultations may be cancelled or rescheduled at any time. Please provide as much notice as possible so the time can be offered to another athlete.
Rescheduling and cancellations
You may reschedule or cancel a booked mentorship call at least 24 hours before its scheduled start time without losing a credit. To make a change, use the Zoom booking confirmation or contact D1 Connect.
Credit returns
When a cancellation is made at least 24 hours before the call, the mentorship credit may be returned to the client’s D1 Connect account for a future session. Credits are not exchanged for cash.
Late cancellations and missed calls
Cancellations made with less than 24 hours’ notice, missed calls, or calls that cannot take place because the client does not attend use one mentorship credit. D1 Connect may make exceptions for genuine emergencies at its discretion.
No cash refunds
Mentorship credit purchases are non-refundable. Clients may use eligible returned credits toward a future D1 Connect mentorship session.
D1 Connect will handle refund requests fairly and in good faith. This policy may be updated as services and scheduling options expand.